NESN didn't show the end of Boston College's upset of No. 1-ranked North Carolina last Sunday night. With the Eagles up by 5 with 1:17 remaining, the game transmission was replaced by commercials. Although it's piling on at this point to scold NESN, it's clear the powers at the network will do everything in their power to prevent a repeat.

"There was a technical and communication issue on both sides, between us and the distributor [Fox SportsNet]," said Joel Feld, NESN's vice president of programming and executive producer. "They're the ones who produce and feed the games to us. There were multiple feeds of the game and there was an issue with one of the feeds, so we were directed to the backup feed. The technical communication issue is that once we were directed to the backup feed, we didn't know that the backup feed would ultimately get switched to the Virginia-Duke game at the time that game was going to start. We could've communicated better, they could've communicated better, and it was a very unfortunate situation."

Feld acknowledges the mistake was compounded by the network not informing viewers what was happening with a scroll or some other alert.

"That's where we could've communicated to our audience better," he said. "We didn't handle the situation as effectively as we could've. We obviously apologize to the viewers for not communicating to them.

"There are always safeguards in place, but sometimes those safeguards fail us," said Feld. "We've got to identify why the safeguards didn't kick in, or if there was an unusual situation that we couldn't, or didn't, anticipate and we need to work hard to rectify them. We did replay the game twice as a way to try to make up for what was a very unfortunate situation. We're very sensitive as to why people are upset."